As Tela Slipper Bag, we prioritize customer satisfaction. Our product and refund process aims to meet all expectations of our customers regarding their orders. Here is basic information about our refund processes:

1. Product Return

• Return Policy: Product returns can be made within 14 days from the order delivery date. The products to be returned must be unused, the packaging must be undamaged and in resalable condition.
• Return Process: After your return request is approved, you must send the products to the specified address with the contracted cargo company. The return shipping fee is the responsibility of the customer unless there is a product error or defect.
• Products Excluded from Returns: Products that are custom-made, printed or have special measurements cannot be returned. In such orders, returns are only accepted for defective products.

2. Refund

• Return Approval: After the returned products reach our company, they are examined by our quality control team. If the product meets the return conditions, the refund is approved.
• Refund Time: After approval, your refund will be made within 7-10 business days depending on the method you used for payment. Bank processing times may vary.
• Discounted and Campaign Products: In return transactions, the return of products purchased at a discount or within the scope of a campaign will be evaluated according to the campaign terms.

3. Change

• Exchange requests are also accepted for products that are suitable for the return process. The process is carried out according to the stock status of the products to be exchanged.

As Tela Slipper Bag, we work diligently to deliver your orders to your address quickly and safely. Here is some basic information about our shipping process:

• Order Processing Time: Once your order is confirmed, there is a certain processing time depending on the product features. For wholesale orders, this time may vary depending on the order quantity.

• Shipping and Delivery Time: After production is completed, orders are shipped as soon as possible with contracted cargo companies. Delivery time may vary depending on your location.

• Shipping Fee: Shipping fees are determined by the amount of the order, the delivery address and the conditions of the shipping company. Detailed information about these fees will be sent to you before order confirmation.

• Cargo Tracking: Once your order is shipped, you will be provided with a tracking number so you can easily track your shipment.

If you have any questions or special requests regarding the shipping process, please do not hesitate to contact our customer service.